These terms are established to determine the delivery and return conditions of the digital educational services and content provided by Flatun Educational Technologies. The following terms are applicable for the services purchased through the Flatun application.
Delivery Terms
All purchase transactions carried out through the Flatun application involve the delivery of digital products.
Delivery Time:
Purchased digital training services (F'shot, F'card, training packages) are delivered instantly after the payment process is completed.
Digital products become accessible via the Flatun application after payment and are made available for use.
Delivery Method:
Delivery is done digitally, unlike physical products. Users access the content they have purchased through the Flatun application.
No physical product shipment is involved. Delivery is considered complete when digital products are made available for use.
Return Policy
The Flatun application offers services, digital content, and goods. Due to the nature of digital products, there is no right of withdrawal after access to the service has been granted. This is implemented in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and Regulation on Distance Contracts.
Right of Withdrawal:
Once access to digital content has been provided, the right of withdrawal cannot be exercised. The buyer cannot request a refund after purchasing and accessing the digital product or service.
If the buyer wishes to exercise the right of withdrawal before accessing the service, this request must be made in writing. However, the right of withdrawal ceases with the activation of the digital service.
Refund Conditions:
Refund requests are evaluated in cases of technical issues or if the purchased services cannot be utilized by the Buyer. In this case, the user can report the issue to the Seller via [Email Address].
If the refund request is accepted, the fee will be refunded to the Buyer using the same method of payment used for the purchase. The refund process will be completed within 14 business days.
Exceptional Circumstances
The right of return may be valid in the following cases:
If the user was unable to access the digital service they purchased.
If the service was unavailable due to technical issues caused by the seller.
Privacy and Security
The recipient agrees that their personal information shared during the delivery and return process will be processed and stored securely. Personal information will be protected in accordance with the Law on the Protection of Personal Data No. 6698.
İletişim
You can contact us at info@flatun.com.tr for any questions or requests regarding return and delivery terms.
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